Melissa Krestensen – Privacy Policy

This Privacy Policy outlines our commitment to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and protect your personal information when you interact with our website (Site) and services.

1. Personal Information We Collect

We may collect the following types of personal information:

Identification and Contact Information: Name, email address, phone number, mailing address, and date of birth.Demographic Information: Age, preferences, and opinions.Service Interaction Information: Details of products and services provided, or inquiries you have made.Usage Information: Browser session data, geo-location data, device information, page views, acquisition sources, search queries, and browsing behavior.Technical Data: Information about your access to and use of our Site, including internet cookies, browser type, operating system, and IP address.Third-Party Data: Personal information you allow third-party services (such as social media platforms) to share with us.

We may collect this information directly from you or from third parties.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

To enable access and use of our Site, associated applications, and social media platforms. To communicate with you, including sending you information about our products and services.For internal administrative and record-keeping purposes, including invoicing and billing.For market research, analytics, and to improve our Site and services. Tp offer promotional materials or information about products and services that may interest you. To comply with legal obligations and resolve disputes.

3. Disclosure of Personal Information

We may disclose your personal information to the following entities:

Our Employees and Contractors: To provide services and improve our offerings.Third Parties: Including data processors, contractors, and advertising partners such as Google Analytics, for business and marketing purposes. Legal and Regulatory Authorities: If required by law, such as to comply with a subpoena, court order, or legal process. Business Transfers: If our business undergoes a reorganization, acquisition, or sale, your personal information may be transferred.

4. Third Parties and International Data Transfers

Some third parties with whom we share your data, such as those providing hosting or analytical services, may store data outside Australia. By providing your personal information to us, you consent to such transfers, understanding that some third parties may not be regulated by Australian Privacy Principles.

5. Your Rights and Control Over Personal Information

You have the following rights in relation to your personal information:

Choice and Consent: By providing personal information, you consent to its collection, use, and disclosure in line with this Privacy Policy.Access: You may request a copy of the personal information we hold about you. An administrative fee may apply.Correction: If you believe any of your personal information is inaccurate, incomplete, or outdated, you can request corrections.Unsubscribe/Opt-Out: You can opt out of marketing communications at any time by contacting us or using the opt-out link provided in emails.Complaints: If you believe we have mishandled your personal information, you can lodge a complaint by contacting us. We will investigate and respond promptly.

6. Data Security

We take reasonable steps to ensure that your personal information is secure. While we employ physical, electronic, and managerial safeguards, we cannot guarantee absolute security of information transmitted over the internet. You provide your information at your own risk.

7. Cookies and Web Beacons

Cookies: We use cookies to improve your experience on our Site. Cookies are small text files that store your preferences and allow us to track usage data for marketing and advertising purposes.Web Beacons: We may use web beacons (also known as clear GIFs) to monitor your browsing behavior and gather statistical data.

You can manage cookies in your browser settings. However, if you disable cookies, some features of our Site may not function properly.

8. Links to External Websites

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of those websites. Please refer to the privacy policies of those third-party sites for further information.

9. Amendments to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any updates will be published on our Site, and we recommend reviewing this policy regularly to stay informed about how we handle your personal information.

Sensitive Information

We may collect sensitive information such as health-related details (e.g., medical conditions, emotional state) to provide the best possible service. We will only collect this data with your explicit consent, and it will be used solely for the purposes of your treatment or coaching sessions. Sensitive information will be securely stored and is not shared with third parties unless required by law or with your express consent.

Automated Decision-Making

We may use automated systems, including AI-powered tools or chatbots, to process some of your data (e.g., for customer support, recommendations, or marketing purposes). These systems are designed to improve your experience and are not intended to make significant decisions that affect you without human intervention.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact our Privacy Officer at:

Melissa Krestensen

Email:

melissa@melissakrestensen.com.au
ABN: 11 142 077 870