General Disclaimer for Products & Services

By continuing to work with Melissa Krestensen or any of her practitioners/employees, you acknowledge and understand that the services provided, including energy healing, yoga, tantra, meditation, or any other product or service, are therapeutic in nature. They are not intended as a substitute for medical diagnosis or treatment. The practitioner is not a licensed medical professional, and any recommendations made should not replace professional medical advice. Always consult with your healthcare provider before making changes to your treatment plan. The practitioner does not guarantee results, and you are fully responsible for the use or misuse of any services or suggestions provided.

Payment & Pricing

Payment for products must be made in full before dispatch. For services, payment must be made prior to completion, either via online booking or in person (cash on the day). Payment plans are available—please email

melissa@melissakrestensen.com.au for more details.

Cancellation Policy for Private Sessions

For individual and couples sessions, please email melissa@melissakrestensen.com.au if you need to change your appointment.

With at least 48 hours’ notice, you may cancel for a full refund or reschedule without charge.

With at least 24 hours but less than 48 hours’ notice, you may reschedule without charge, and your payment will transfer to your new appointment. Cancellations during this period are not eligible for a refund.

With less than 24 hours’ notice, change-of-mind cancellations are not eligible for a refund. If you reschedule, your payment will transfer to your new appointment, and a rescheduling fee of up to $50 may apply to cover reasonable unrecovered costs and loss.

Please contact us regarding illness or exceptional circumstances.

Cancellation Policy for GROUP EVENTS & WORKSHOPS

Including women’s circles, sound healing and special group events or evenings.

Group places are limited, and preparation begins before each event. To cancel, please email melissa@melissakrestensen.com.au.

Payment
Full payment is required to secure your place unless a deposit or payment plan is specified when booking. Any deposit forms part of the total event price and is subject to the cancellation terms below.

At least 14 days’ notice
You may cancel for a full refund of all amounts paid, including any deposit.

Less than 14 days’ notice or non-attendance
“Cancellations with less than 14 days’ notice and non-attendance are not eligible for a change-of-mind refund or credit. You may transfer your place to another eligible person at no additional charge by notifying us in writing before the event. If we resell your place, we will refund your payment less any reasonable cancellation-related costs not otherwise recovered.

Transfers
You may nominate another person to attend in your place at no extra charge, provided they meet the participation requirements stated when booking. Please notify us in writing before the event.

If we cancel or reschedule
If we cancel, you will receive a full refund of all amounts paid, including any deposit. If we reschedule, you may choose to attend on the new date or receive a full refund.

Exceptional circumstances
Please contact us to discuss illness, emergencies or other exceptional circumstances. Additional goodwill arrangements are considered individually.

Cancellation Policy & Terms for YOGA CLASSES

These terms apply to regular yoga classes booked through Melissa Krestensen. Special events and workshops have a separate policy.

Bookings
All classes must be booked in advance, including when using a class pack.

Class packs
Class packs are for the purchaser’s use only and are non-transferable. They are not refundable for change of mind and must be used within the validity period stated at purchase. Extensions may be considered for illness or exceptional circumstances but are not guaranteed.

Cancellations with at least 12 hours’ notice
You may cancel or reschedule without charge. Your class credit will be returned to your pass, retaining its existing expiry date. For casual bookings, you may choose a refund or transfer to another class.

Cancellations with less than 12 hours’ notice or non-attendance
Your class payment or one class-pack credit will be forfeited. If your place is filled, your credit will be restored or your casual payment refunded.

Illness or emergencies
Please contact us as soon as possible to discuss your circumstances. Additional flexibility may be offered individually.

Class cancellations and timetable changes
If we cancel a class, your class-pack credit will be restored, or you may choose a refund or transfer for a casual booking. We will notify booked participants of changes as soon as reasonably practicable. If we change the time or location and you cannot attend, the same options apply. Where our changes prevent you from using your pack within its validity period, we will arrange an appropriate extension or refund for affected unused credits.

Instructor substitutions
A suitably qualified instructor may occasionally teach in place of the advertised teacher. We will aim to notify you where practicable. A substitution alone does not normally entitle you to a refund where the class remains substantially as advertised.

Your wellbeing and participation
Yoga involves physical activity and some risk of injury. Please tell your teacher privately about any relevant injuries, health conditions or support needs before class. If you are unsure whether a class is suitable, seek advice from an appropriate healthcare professional. Practise within your limits, follow safety guidance, and stop if you experience pain or feel unwell. You may decline any pose or hands-on adjustment.

Contact
For cancellations or assistance, email melissa@melissakrestensen.com.au.

Delivery & Services Access

Products: Delivery is only available within Australia. We are not responsible for incorrect address details provided by you.

Services: Access to the premises is only allowed during your booked session, class or event. Bookings are required. We reserve the right to decline access at any time.

Dispute Resolution

If a dispute arises, please contact Melissa Krestensen in writing to initiate a dispute resolution process.

Refund Policy

Products: No refunds will be given for purchased products. If a product is damaged during delivery, you will be issued a credit for another product or service

Services: No refunds will be issued post-session. Rescheduling may be possible with mutual agreement.

Quantum Healing Recordings: Recordings may be made of Quantum Healing Sessions, but technology cannot be guaranteed. No refund will be given if the session is not recorded.

Online Courses: Once purchased, no refunds will be given for online courses.

We encourage you to carefully review the course details and ensure it aligns with your needs before completing your purchase.

Events: No refunds for events, workshops, classes, courses, or programs. Please refer to the cancellation policy for these.

Service Guarantee for Quantum Healing

If you are dissatisfied with your Quantum Healing session, you must express this dissatisfaction at the end of the session to qualify for a free rescheduled session. This rescheduled session must be booked on the same day and within 14 days of the original session. This guarantee applies only to one rescheduled session per client. The guarantee is subject to availability and must be booked with the same practitioner.

Limitation of Liability

Melissa Krestensen or any practitioner/employee working alongside Melissa is not liable for the outcomes in your personal life or business. You assume full responsibility for the actions you take based on the services provided.

Online Programs & Payment Plans

No refunds will be issued for online programs or courses after 24 hours of purchase.

Payment plans must be adhered to. Failure to make payments as agreed may result in cancellation of your service/program/course, and outstanding balances will be forwarded to collections.

Course Access and Content

Access Restrictions: Your access to the course is personal and non-transferable. Sharing your login credentials or distributing course content is prohibited.

Technical Issues: While we strive to provide uninterrupted access, we cannot guarantee that the course content will always be available without technical difficulties. If you experience issues, please reach out to us, and we will assist you as soon as possible.

Course Completion and Certification

Completion Requirements: For courses that offer a certificate of completion, you must complete the course in its entirety to receive certification.

No Guarantee of Results: While we provide the tools and support for you to succeed, results from completing the course may vary based on individual effort and circumstances. We do not guarantee specific outcomes.

Course Modifications

Right to Modify: Melissa Krestensen reserves the right to modify, update, or change the course content at any time to ensure its relevance and quality.

Content Availability: Some courses may be updated or revised periodically.

Intellectual Property

Ownership: All course materials, including videos, worksheets, and any other resources, are the intellectual property of Melissa Krestensen. You may not reproduce, distribute, or sell any part of the course without prior written consent.

Accountability and Responsibility

Your Responsibility: While we provide you with the tools and guidance, your success depends on your effort and participation.

Feedback and Support: We encourage feedback and are happy to support you with any questions. However, we do not guarantee that all issues will be resolved to your satisfaction beyond the scope of the course.

Code of Conduct & Removal from Courses/Events

Respectful Behavior: By purchasing a course or attending a session, class or an event, you agree to maintain a respectful and professional attitude toward Melissa Krestensen, any practitioners, and other participants.

Prohibited Behavior: Slander, defamation, harassment, or any other form of inappropriate conduct towards the business, its staff, or participants will not be tolerated.

Removal from Courses/Events/Sessions: If you engage in behavior deemed harmful or disruptive, including slander or any defamation of Melissa Krestensen or her business, you may be removed from the course, event, or program without a refund.

No Refund: In the event of removal, you acknowledge that no refund will be provided for any products, services, or fees already paid.

No Transfer of Rights

Non-Transferability: Your rights to access courses, services, or events are personal and cannot be transferred, shared, or resold without prior written consent from Melissa Krestensen. Any unauthorized use may result in removal from the course or event, and a violation of intellectual property laws.

Privacy and Data Protection

Privacy Policy: We are committed to protecting your privacy. All personal information provided during the booking process or while interacting with our website will be handled in accordance with our Privacy Policy. You can read our full Privacy Policy on the website https://melissakrestensen.com.au/privacy-policy/.

Data Usage: Your personal data may be used to contact you regarding services, updates, and promotional content related to our products or services. You have the right to opt-out of communications at any time.

Amendments to Terms and Conditions

Right to Modify: Melissa Krestensen reserves the right to modify or update these terms and conditions at any time without prior notice. Any changes will be reflected on the website, and it is your responsibility to review the terms periodically. Continued use of services, participation in courses, or attendance at events constitutes acceptance of any updates to the terms.

Governing Law

Jurisdiction: These terms and conditions are governed by the laws of New South Wales, Australia, and any disputes shall be resolved in the courts of that jurisdiction.